Tailoring order tracking: let customers check their order status themselves
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Tailoring order tracking is a page customers open on the shop's own link, where they type their mobile number and see their order's stage, due date and balance — without calling the shop. In MQDAR the tracking page shows only the essentials of the order; it never shows measurements, names or notes.
Why a tailoring shop needs a tracking page
- Repeated calls from customers asking "Is my order ready?".
- The front desk stops what it is doing to look up the order and answer the phone.
- Customers arrive before the order is ready, or do not know the balance before they come.
How customers track an order
- They open the "Track order" page on the shop's own link (such as yourshop.mqdar.shop).
- They type the mobile number registered with the shop.
- Their non-cancelled orders appear (up to 20), each showing:
- The order number.
- The current stage with a stage progress bar.
- The expected due date.
- The total, amount paid and balance.
What the tracking page does not show
- Customer measurements.
- Names of the people in the order.
- Notes and design details.
- Cancelled orders.
If a number is unknown or invalid, the page shows one generic message that does not reveal whether the number is registered, and attempts are rate-limited to protect customer data from guessing.
Where the stage comes from
From the shop's own workflow: when a cutter claims the order, passes it to sewing and it becomes ready, the stage on the tracking page updates automatically. Staff do not update anything extra. Internal order follow-up — filters, late and due-soon orders — is covered in order management.
Which plan includes order tracking?
The tracking page is the "order tracking for customers" service, currently included in the Pro plan. See the full comparison on plans and pricing.
Tracking and WhatsApp notifications
- The tracking page is available today in the plans that include it.
- From any order, you can open a ready WhatsApp message on your own device to notify the customer yourself.
- Coming soon: automatic WhatsApp notifications when the order is registered and when it is ready for pickup (from the central MQDAR sender), in the Pro plan.
FAQ
Do customers need an account or an app to track an order?
No. They open the tracking page on the shop's link in their phone browser and type their mobile number.
Can customers see their measurements on the tracking page?
No. The page shows the order number, stage, due date and amounts only.
Can someone else see a customer's orders?
The page searches by the registered mobile number only, shows no names, measurements or notes, and limits repeated attempts.
Does the order status update automatically?
Yes. The stage on the tracking page is the order's actual stage in the shop's workflow, and it changes as the order moves between stages.
Do older delivered orders appear?
The customer's non-cancelled orders appear, up to 20, each with its current status.
Read next: Customer management · Thobe shop software · FAQ