Customer management for tailors: one profile with measurements and orders
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Customer management for tailors means one profile per customer that holds their phone number, measurements, orders, invoices and balance, so the front desk finds everything in seconds.
The customer profile in MQDAR is what the front desk comes back to every time: who the customer is, their measurements, their past orders and what they owe.
The problem it solves
- The same customer registered more than once under different names or numbers.
- Not knowing a customer's balance before taking a new order.
- International phone numbers typed in different formats that search cannot find.
What the customer profile holds
- Name and phone (unique), gender, communication language (used for their invoice), branch, tags, address, notes and marketing consent.
- A summary of orders, payments and balance.
- Saved measurements and designs for the customer and every dependant, per template, from their saved orders.
- Orders and invoices, "new invoice" and "account statement".
Measurement and design history per person
The customer profile shows the main customer and then each dependant, each with their templates, latest measurements, latest design and the order they came from. On the next order staff choose, per person, to reuse the previous measurements and design, the measurements only, or start fresh, and every dependant has a fixed record so two dependants with the same name never mix. This is part of MQDAR's men's tailoring management system.
Local and international phone numbers
Pick the country next to the number (Saudi Arabia by default) and type it locally, like 05XXXXXXXX, or internationally with its country code. Numbers are stored in one standard format, so search finds them however they were typed.
Duplicates and import
- The duplicates tab groups customers with the same phone or name; merging moves orders, invoices, payments and measurements to the main customer (requires the merge permission).
- Import customers from an xlsx or csv file: map the columns, preview (ready, duplicate, needs review, error), then run it — with an option to undo the import.
- A customer can be deleted only if they have no orders or invoices.
Order tracking page for customers
In plans that include tracking, customers open your business's order tracking page and type only their phone number to see their open orders: order number, current stage, expected delivery date, value, paid and balance — with no measurements, names or notes.
FAQ
Can I merge two duplicate customers?
Yes, with the merge permission; all orders, invoices, payments and measurements move to the main customer.
Can I import customers from Excel?
Yes, from Import, with an xlsx or csv file up to 15 MB and 20,000 rows, using a downloadable template.
Can customers see their measurements on the tracking page?
No. The tracking page shows order status and amounts only, with no measurements, names or notes.
Read next: Measurements and templates · Order tracking · Orders · Tailoring shop software in Saudi Arabia